// industry · I.06 · Hospitality
Restaurants, hotels, and venues do not need more dashboards during service. They need clean prep before the rush and clean handoffs after it. We build agents that triage reservations, draft review replies, prep social posts, watch inventory, and summarize the day without getting in the team's way.
// the pain
Restaurants, hotels, and venues all run fast. The problem is not effort. It is the handoff between shifts, systems, guests, and managers.
Reservation questions, special requests, group bookings, late arrivals, and inbox messages pile up while the floor is moving.
Good reviews go unanswered. Bad reviews get a rushed reply or no reply. Nobody has time to write something calm after a rough service.
Shift notes live on paper, Slack, texts, whiteboards, and memory. The next manager starts the day by rebuilding what happened yesterday.
Par levels, vendor orders, menu counts, event prep, and waste notes drift until someone notices too late. Then the fix is expensive.
// sample playbook
A walkthrough of the build we would scope for a restaurant group, boutique hotel, or venue operator with messy daily handoffs.
A single-location venue, boutique hotel, or 2 to 5 location restaurant group. Stack: Toast, Square, Resy, OpenTable, Google Business Profile, TripAdvisor, shared inboxes, spreadsheets, and a lot of manager memory.
Guest messages are reactive. Review replies lag. Social posts happen when someone remembers. Inventory and shift handoffs depend on the manager who happened to close.
// the stack
Each one works around service windows and approval rules. The agent should make the day calmer, not add another screen to babysit.
Triages reservation questions, guest requests, and review responses. It drafts calm replies and routes anything sensitive to a manager.
Drafts social content from the real week: events, menu changes, venue updates, and approved photo folders. Human approval before publish.
Reads inventory sheets, POS exports, manager notes, and vendor docs. Flags shortages and turns the closing chaos into an opening brief.
// timeline
Four steps. No drawn-out discovery. We talk, we scope, we build, you ship.
Ten-minute form. Cortland reads every one personally.
30-minute call, then a written scope back within 48 hours.
Agents wired to your stack. You review every output.
Agents in prod. Retainer takes over for tune-ups.
Builds start at $5,000, custom-quoted on the discovery call. Most hospitality fleets sit in the Operator retainer band ($1,750/mo) post-launch.
// FAQ
The four we get most often on the discovery call. If yours isn't here, ask it on the intake.
Not by default. It drafts review replies in your voice and routes anything sensitive to a human. You can add auto-send later for low-risk review types if you want that autonomy.
It can triage reservation requests, draft replies, and flag conflicts. It should not overbook, comp, refund, or cancel without an approval rule you explicitly set.
Usually, yes. We scope around the tools you already run. If an API is limited, we can start with exports, shared inboxes, or read-only dashboards.
The agent handles prep and cleanup around the rush: reservation summaries, review drafts, inventory checks, shift handoffs, and next-day follow-up. It does not interrupt the floor with noise.
// next step
Tell us your venue type, your stack, and the daily handoffs that keep slipping. Cortland reads every intake personally and gets back within 48 hours. The booking link to lock in a 30-minute call arrives after you submit.
Start the intake →