Terms of working together.

Who we are

"Cronk" / "we" refers to Cronk AI Agents, operated by Cortland Cronk. "You" / "Client" refers to whoever is using this site, submitting the intake form, or has signed a Statement of Work with us. These terms apply to all three.

Engagement-specific terms (SOWs, NDAs, MSAs) override anything here for the items they cover. The rest of this still applies.

Using this site

Use it for its intended purpose: learning what we do and submitting an intake if it's a fit. Don't scrape, attack, or attempt to disrupt the site. Don't impersonate someone else on the intake form -- we will figure it out and it wastes everyone's time.

Services & engagements

What we do:

• Briefings. Written analysis of your business based on your intake (and, if you opt in, a public-surface scan). Free.
• Builds. Fixed-scope, fixed-price engagements to design, build, and deploy AI agents/copilots/pipelines into your environment. Scoped per SOW.
• Retainer. Optional monthly subscription to monitor, maintain, and extend systems we've shipped. Pricing per the public retainer tiers or as specified in your SOW.

Everything we ship gets walked through with you. Nothing goes live without your explicit sign-off.

Pricing & payment

Builds. Quoted as a fixed price in your SOW. Standard split is 50% on signature, 50% on delivery, though we'll flex for larger engagements.

Retainer. Billed monthly in advance. Cancel any month -- pro-rating for partial months is at our discretion, usually pro-rated. Your code keeps running whether or not you stay on retainer.

Late payments. Past 30 days we'll pause active work and ping you. Past 60 days, we may suspend retainer services. We will always reach out before either, in plain English.

Refunds. If a build hasn't started yet, you get a full refund. If we're underway and you decide it's not working, we'll refund the work we haven't done. We will not nickel-and-dime you on a refund.

Ownership & IP

Your code, your IP. Everything we write for your engagement -- source code, prompts, evals, runbooks, configuration -- is yours from the first commit. We do not retain copies after engagement-end except as legally required. We make this an explicit clause in every SOW.

Our toolbox. We may use internal scaffolding, libraries, or templates across engagements. Anything generally-applicable (not specific to your business) we retain rights to. If you want a clean-room exclusivity arrangement, we can scope that separately.

Your data. Stays yours. We process it only to do the work. We do not use your data to train models or improve our services without explicit written permission.

Confidentiality

Everything you share that isn't already public, we treat as confidential. Default duration: three years after engagement-end. We can sign a custom NDA if your legal team prefers -- happy to.

Things that are not confidential: anything you've already published; anything you tell us is okay to share (e.g., for a case study); aggregated, anonymized learnings we'd apply to other engagements.

Warranties & limits

What we promise. Builds meet the spec in your SOW. Retainer work meets the response times in your tier. We do not make promises about specific business outcomes (e.g., "this agent will save you $X") -- those depend on too many variables outside our control.

What we don't. We don't guarantee third-party model behavior (OpenAI, Anthropic, etc. can change models). When that happens, we'll adapt under your retainer at no extra cost, or scope a tune-up if you're not on retainer.

Liability. Total liability capped at the fees you've paid us in the prior twelve months. We're not liable for indirect or consequential damages. If you need a higher cap, we can negotiate it in your SOW.

Termination

You can terminate any engagement at any time. We pause work, deliver everything we've built, and refund any unearned fees per the refund policy.

We can terminate if you're materially in breach of payment or these terms, with notice. Either way, your code stays with you.

Disputes & governing law

Texas law governs these terms. Disputes that can't be resolved by talking go to binding arbitration in the state of Texas before a court. We hope it never gets there -- every conflict so far has been resolved by a phone call.

Changes

If we change these terms materially, the "last updated" date bumps and (if you've engaged us) we'll email you. Changes apply going forward -- never retroactively to engagements already signed.